Return & Refund Policy

Last updated: 5 February 2026

At Thyrakitchen, we stand behind every product we sell. That is why we offer a 100-day money-back guarantee — giving you plenty of time to experience your cookware in daily use.

This guarantee is designed for customers who give our products a genuine, fair try and are still not satisfied. It is not intended for misuse, improper handling, or circumstances outside our control.

1. The 100-Day Guarantee — What It Means

If you are not satisfied with your purchase after genuinely using and following the correct care instructions, you may request a refund within 100 days of the delivery date.

The guarantee covers manufacturing defects and genuine dissatisfaction under proper use only. It does not cover damage or issues resulting from incorrect use, mishandling, or failure to follow our Care & Use guidelines.

2. Proper Use — What It Means

A valid claim requires that the product was used correctly. Proper use means:

  • Preheating the pan on low to medium heat before adding food
  • Using a small amount of cooking fat (oil or butter)
  • Cooking on medium heat — titanium conducts heat efficiently and does not require high heat
  • Cleaning with a soft sponge, warm water, and mild dish soap
  • Avoiding steel wool, abrasive pads, and harsh chemical cleaners
  • Not exposing the pan to sudden extreme temperature changes (e.g. placing a hot pan under cold water)

Our full Care & Use guide is available at thyrakitchen.com/pages/care-use. By using our products, you agree that you have read and followed these guidelines.

3. What Is Not Covered

The following are explicitly excluded from the 100-day guarantee:

  • Improper use — cooking on excessively high heat, using without fat where required, incorrect cleaning methods
  • Physical damage — dents, scratches, or deformation caused by dropping, impact, or mishandling
  • Normal wear — natural colour changes (golden, blue, or bronze tones from oxidation), surface patina, or minor surface marks from regular use. These are normal characteristics of titanium and do not constitute a defect
  • Damage from non-compliance — use of steel wool, abrasive cleaners, or dishwasher use over an extended period against our guidelines
  • Change of mind after extended use — the guarantee applies to genuine dissatisfaction, not simply deciding you prefer a different product after using it for months
  • Second-hand or gifted products — the guarantee applies to the original purchaser only and is non-transferable

4. How to Submit a Claim

All return requests must go through our support team before any item is sent back. Sending a product back without prior approval will not result in a refund.

To open a claim, email support@thyrakitchen.com with:

  • Your order number
  • Your full name and the email address used to place the order
  • A clear description of the issue
  • A brief description of how the product was used and cared for
  • Clear photos of the product showing the issue

We will review your submission and respond within 2 business days. If your claim is approved, we will send you return instructions. Claims submitted without the required information may be delayed or declined.

5. Assessment & Approval

Every claim is individually assessed by our team. We reserve the right to:

  • Request additional photos or information
  • Decline a claim if there is evidence of improper use, physical damage, or non-compliance with our Care & Use guidelines
  • Offer a replacement, partial refund, or full refund at our discretion based on the nature of the issue

Approval of a return is at the sole discretion of Thyrakitchen.

6. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is confirmed to be defective or incorrectly sent
  • We recommend using a tracked shipping method — Thyrakitchen is not responsible for items lost in return transit
  • Do not send items back before receiving written return approval from our team

7. Refund Terms

  • Refunds cover the product price only — original shipping costs are non-refundable
  • Refunds are issued via the original payment method within 5–10 business days after the returned item is received and inspected
  • One refund per order number — bundle purchases are assessed as a whole, not per individual item

8. Damaged or Incorrect Items

If you received an item that arrived damaged or is not what you ordered, please contact us within 14 days of delivery at support@thyrakitchen.com with photos. We will arrange a replacement or full refund at no cost to you.

9. Contact

Email: support@thyrakitchen.com
Response time: within 2 business days